Frequently Asked Questions

GENERAL

No, you can place an order on the Citta website without having an account on our website. 

Yes 

Yes we do .

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy. 

 Our Return and Refund Policy 

Most commercially manufactured baby care products have toxins like silicone, harmful sulphates, mineral oil and a variety of parabens that can cause harm to a baby’s sensitive skin. All Citta products have a toxin-free formula and are paraben free, silicone free, sulphate free, allergen free and have no mineral oils or harsh chemicals. 

Parabens are synthetic chemicals used in beauty products for giving them a longer shelf life. They prevent the growth of fungi and other microorganisms in beauty, food and hygiene products. They are harmful to the human body if used in large amounts and are said to have caused various forms of cancer and acute hormonal complications. Products that are paraben-free are usually marked very clearly on the product label. 

Yes, all of Citta’s products are paraben-free and natural. 

Yes, however, Citta’s existing product range has been specially crafted for a baby’s sensitive skin. 

Products that are free of toxins and are skin-friendly have very clear labels and instructions on the product labels. Peruse product labels carefully before purchasing. 

Yes, all Citta products undergo extensive testing and have been crafted to ensure that the products are mild, gentle and safe on a baby’s skin. All Citta products are approved by a certified dermatologist, have a toxin-free formula and are paraben free, silicone free, sulphate free, allergen free and have no mineral oils or harsh chemicals. 

MY ORDER

An email will be sent to your registered email id that will have an order confirmation and tracking details. 

Once you have a registered account on the Citta website, you may leave items in the cart for future purchase. 

We accept payments through our online payment gateway on the website and also have a COD facility.  

SHIPPING AND DELIVERY

Step 1: Order Processing

Every purchase is tied to a specific order and tracking ID for the item to be delivered. The production and logistics team updates the inventory, closes the purchase order, and assigns the tasks to the packaging and delivery team.

 

 Step 2: Order Packaging

The packaging is done based on the type of the product and is sturdy and durable enough to prevent the product from damage during transit.

 

Step 3: Logistics and Delivery

Our reliable logistics process allows for seamless and timely delivery to our customers. Shipping charges will be included in the final charges.
 

Our products are shipped all across India. 

You can track your order through our delivery partner www.shiprocket.in